Support

The Retailer Help section is divided into two parts.

GETTING READY
This section will guide you on how to Register as a Delloop Partner (Retailer or Brand), how to the setup of your store’s interaction with Delloop, all the way to creating your first marketing campaign [See side panel for more information]
MANAGE
This secton will help you discover how to reply to and interact with, your customers on Delivery Issues and Queries, as well as show you how to create Offers, Alerts and more.

SEE A FULL VIDEO DEMONSTRATION OF THE DELLOOP SOLUTION HERE

GETTING READY

MANAGE
5. Delivery Issues
6. Queries
7. Insights
8. Offers
9. Alerts

NOTES i) Upon registering as a Delloop Partner no data will be visible in your dashboard until you have created your first Marketing Campaign and a customer has accepted the incentive you offered.
ii) For the purpose of demonstration this help assumes the Retailer is using Woocommerce or Shopify. For more specific instructions contact Delloop Retail Support

Delloop’s unique Customer Engagement technology ensures that each Customer scanning the same Delloop QR code receives a customised message specifically relevant to them!

You're Getting closer to starting your first Zero-Cost Marketing Campaign (step 3)

A great way to ensure a Customer returns to your store is via an Incentive you offer them in a Marketing Campaign.

The incentive could be a 10% discount off their next order and perhaps free shipping, whatever you decide is most attractive for your customers.

To create the Incentive simply place a small label on the outgoing package.

Here are some samples of how to integrate your store’s Delloop QR code (found here) and place it on each package at the time of shipping. Note, that it’s the same QR code for each shipment you make.

Scanning the QR code label is an easy way for your Customer to receive this Incentive. It also begins your journey of going beyond the Customer’s front door and into a longer engagement with them.

From then on they favour your store over your competitors because they feel appreciated. Of course, they’ll also come back to your store sooner, to claim their Incentive and in doing so make another purchase.

At the same time, this simple action of scanning the QR code connects them to your store via the power of Delloop and more opportunities for interaction open up between you both.

Now your Customer has the ability to communicate more directly with you – for support, to provide feedback, to influence others and to transact repeatedly.

Using Alerts and Special Offers your store can reach out directly to your current Customers, as well as to highly targeted NEW Customers from across the Delloop Membership base.

All of this is fueled by a wealth of new insights and Delloop’s invaluable feedback loop. And it all got started when you attached a Delloop QR code label on each shipment.