The Retailer Customer Connection
The Customer journey does not end with the sale or delivery of a product, in fact that is where it enters into its most important step of the lifecycle. Delloop’s technology helps the Retailer take advantage of it.
The Retailer Customer Connection
The Customer journey does not end with the
sale of the product, in fact that is where it
enters into its most important step of
the lifecycle.
Delloop takes Retailers "Beyond the Front Door"™
Being connected with customers long term allows retailers to think of their relationship as a life cycle, not just a sales cycle. It just makes sense to be there when your customer needs you. Our technology creates new opportunities for Retailers and Customers alike across the lifecycle; sale, delivery, usage, warranty and indeed disposal in a closed-loop. Being closer to their customers gives birth to a wealth of new and intuitive insights, allowing them to create focused, relevant and actionable marketing to not only their own customers but the entire Delloop membership base.
Staying connected at each touchpoint works for all parties and we make it happen.
What is Delloop?
A Consumer-Centric platform and APP that delivers a higher level of meaningfulness between Retailer and Shopper – going beyond Proof of Delivery, which until now signified the end of the “Sales Cycle”.
Delloop is a universal method for every Customer to connect and interact with every Retailer and Vice-Versa. An enduring lifetime bi-directional connection where they can reach out and about everything – Add on Sales, Customer Service, Delivery Issues, Technical Support, Warranty and Returns, Marketing offers, Incentives and even Recycling .
Apart from obvious savings in servicing customers, Retailers also enjoy additional revenue from exciting new phygital opportunities, permission-based marketing opportunities. on-selling and cross-selling opportunities and more, all presented to the Customer at the most appropriate time in the lifecycle. Imagine presenting a Customer with the opportunity to replace an item about to be recycled at end-of-life. Opportunities abound. We call this Endless Ordering.
Benefits for ALL
Advanced Technology
Delloop is powered by leading-edge technology, including an incentivised APP to engage customers well after the sale is made. API, Plugins and Middleware facilitate Customer Support issues, Last Mile delivery issues and many unique marketing opportunities.
Customer Support
Shopping online is easy, except when something goes wrong. Then what? A truly memorable shopping experience doesn’t end at the check-out – it starts and finishes with the vital ingredient of end-to-end good communication. Via the Delloop APP customers can quickly and easily contact all of their preferred Retailers concerning delivery issues, support, customer service and warranty claims etc.
Retailer Benefits
Being API based, Delloop is seemless, unobtrusive and does not touch the core of your eCommerce solution. Dellopp is also core agnostic so will integrate with all eCommmerce solutions. Being totally Agile, the feature sets can grow with you as they are independant and non-reliant horiontally. Built-in communication channels heavily reduces problem resolution as well as opening feedback and direct marketing opportunities. Future developments include many exciting hygital opportunities.
Visit the Delloop Partners’ support page HERE
Member Benefits
Becoming a Delloop Member is free and gives you access to a range of exclusive benefits! From easy one-click registratoon on Delloop Partner Retail sites to great freebies and incentives every time you receive a parcel. And when you need support with delivery issues, returns, customer service, tech support, warranty claims etc., the Delloop APP and web-based Member dashboard gives you easy, direct access to the Retailer for a speedy response to any query.
Visit the Delloop Members’ page HERE
89%
Churning
Customers who leave due to bad service
64%
Expectation
Customers who want fast resolution to queries
89%
Frustration
Customers who leave due to speaking to
multiple agents
51%
Satisfaction
Customers who trust companies that make it easy to contact them
67%
Loyalty
Customers who say they′ll pay more for a great experience.
What Customers Say
89%
Churning
Customers who leave due to bad service
64%
Expectation
Customers who want fast resolution to queries
89%
Frustration
Customers who leave due to speaking to
multiple agents
51%
Satisfaction
Customers who trust companies that make it easy to contact them
67%
Loyalty
Customers who say they′ll pay more for a great experience.
What Customers Say
89%
Churning
Customers who leave due to bad service
64%
Expectation
Customers who want fast resolution to queries
89%
Frustration
Customers who leave due to speaking to
multiple agents
51%
Satisfaction
Customers who trust companies that make it easy to contact them
67%
Loyalty
Customers who say they′ll pay more for a great experience.
Want to learn more, or be kept updated?
Schedule a call to find out more about how Delloop can make your life a little easier through better communication.
Or if you prefer us to contact you, simply utilise the Contact Us form.
