Alerts - Delloop

What is an Alert

By using Delloop’s Customer Engagement platform Retailers can send ALERTS. They are another permission-based marketing tool Retailers and Brands can use to send specific messages to Customers or Groups. As the name suggests an Alert provides important information – such as notification of an upcoming sale, a special or a product launch, opening of a new store, a change of opening hours or even a product recall.

ALERTS can be sent to a Retailer’s own customers or to the entire Delloop Membership base.

ALERTS are created in a similar way to Offers.

For more information or extended support please contact [email protected]

Creating an Alert

Following are the steps to CREATE an ALERT:

Click (top right) on ADD ALERT
Give your ALERT a TITLE
Select the VALID TIL date – to give the Alert an expiry date
Select the TYPE of Alert from the drop-down menu
Select either your own CUSTOMERS or DELLOOP members
Select the AGE and GENDER CRITERIA of your choice
If you want to send an ALERT to a PARTICULAR CUSTOMER, type the customer’s name into the box
Write a short DESCRIPTION, which is the wording the customer will see when they receive the Alert
Type in the URL of the page where the Customer would be taken if they clicked on the ALERT
Click on IMAGE NOTIFICATION and select an image (you can choose one of the examples from the ALERT & OFFERS TEMPLATES page or create one of your own)
. Click SUBMIT

Preview and Edit an ALERT

You can view all the Alerts you have created in the main list
You can click on one of the ACTION check boxes on the right and edit details of that Alert
You can view the actual layout of the Alert, as the customer will see it, by clicking on the ‘EYE’ icon

NOTE: As soon as an Alert has been created it becomes visible to the selected Customers