By using Delloop’s Customer Engagement platform, Retailers and Brands enjoy a rewarding and enduring customer engagement even after the sale. This connection solves last mile issues, reduces support friction, increases retention, creates on-selling and cross-selling opportunities, as well as builds a strong loyal Customer following.
Retailers and Brands are also able to create powerful marketing campaigns and access deep analytics.
API based, the Delloop solution sits on the network edge. It is non-intrusive and can be easily integrated with specific ERP backends.
Below you will see the Dashboard which provides a complete interface for all Delloop services. Of course your customers (our Members) are also provided with iOS and Android apps. You can also see the Member’s Interaction screens here.
Using the Delloop App Members can directly report a Delivery Issue to the Retailer. Automatically attached to each message is the relevant Customer and Order Information, no look-up required. The Retailer responds to the Customer via this channel and can view the full history of their communication with Members.
Member’s View
Retailers have access to a range of standard statistics about their Members and their purchasing habits, such as Age, Gender, ASP, ASP per Gender/Age and more. The API provides data for specific queries and analytics depending on the Retailer's requirements.
A list of Favorite Retailers is automatically compiled for Members, reflecting where they shop most frequently. It includes a link to each store for easy access. There are opportunities for Retailers to be featured in this list.
Member’s View
Retailers send Alerts to Members notifying them of important information – an upcoming sale, product launch, run-out or recall, a change in opening hours. Alerts can be sent with AI precision to specific customer profiles or groups. They can be sent to a Retailer’s own Customer base or more broadly across the Delloop Membership base.
Member’s View
Members can use the App to message a Retailer directly for Pre and Post-sales help, Technical Support, Warranty Claims or to make a General enquiry. As for Last Mile issues, each Query is accompanied by the relevant Customer/Order information for fast resolution. The Retailer responds via this channel and can view a full history of their communication with Members.
Member’s View
With every delivery, a Member receives an Incentive from the Retailer. Retailers can create a multitude of Incentives to match varied criteria. Using Delloop's technology, when a Member scans the Retailer's generic QR code on the outer package it reveals an incentive that is specific ONLY to that Member. Later the Members can see a list of Incentives that can be used on future orders.
Member’s View
Similar to Alerts, Retailers can send relevant Offers to very specific AI indentifed targets within their own Customer base or across the Delloop Membership base. Offers include Discounts, Bonuses, Free Shipping and Free Products.
Member’s View
