Retailers

TAKING Retailers beyond the front door

The New Standard in Shopper Centricity.

A Retail Revolution - Continuity & Sustainability

The Delloop solution goes beyond the “Sales Cycle”and takes into consideration 2 Life Cycles – Customer and Product.
The efficiencies gained provide Sustainability, Continuity & Engagement

Smart Edge Extended Edge

The furthest point from your core, is the closest point to any Shopper. Go beyond Mobile1st - to Shopper1st. Delloop helps keep you connected and visible to your shoppers well after the Sale. Attract, Interact, Transact, Repeat.

Dynamic Data Relevance

Data is visual, useable & actionable, across your Customer engagement ecosystem. Resolution paths, categories, deliveries, logistics etc., are all synced to optimize Shopper satisfaction. This builds loyalty, sentiment and brand affinity.

Versatility in Application

Delloop captures moments of truth, from in-store experiences and online journeys from the sale and delivery and most importantly beyond the customer's front door to the usage and even recycling. Delloop turns Customers into Social influencers.

Full Customer Experience

With Delloop there are no gaps between Customer Experience and your Brand. The reward is a gateway to insights, repeat sales multipliers through an ongoing life-cycle, viral promotion and converting your customers into your evangelists.

Opted-in Shoppers

Today's consumer-driven market means shoppers have more choices. Delloop helps Retailers gain instant access to a global target profile membership base of high propensity shoppers that are incentivized through rewards.

A Model of Shopper Centricty

The Customer journey does not end with the sale or delivery of a product, in fact that is where it enters into its most important phase of the lifecycle. Delloop’s technology helps the Retailer reach Hearts & Minds.

Are you ready to accelerate your business?

US
We do business your way

Measurable from day one

The Delloop solution is measurable from Day-One, against value-gained and other performance indicators. Our philosophy is to impart-value-first, so your return on investment will always be above the Spend. Curious, how about a demo?
THE DELLOOP VISION

Human-centricity first and foremost

Keenly aware of modern era economy, commerce, human disconnect and industrial discard & waste, Delloop leaders have a common visionary bond . Delivering meaningful continuity and bringing Human-Centricity back to the forefront of business protocols and workflows, Delloop rewards at all touchpoints, with enduring and sustainable benefits.
Every Retailer is "one fingertip" away from business either lost or won

Delloop helps solve real-world problem points that account for trillions of dollars of lost business.

ONLINE ISSUES

Cart Abandonment

We deploy cross-platform digital methods to reduce online Shopping Cart Abandonment.

Through timely digital-precision and incentivisation we increase transaction rates, conversions and create further promotional paths, opportunities and insights for the Retailer.

Resolution Paths

Plagued with disconnected workflows, many sentiment indicators don’t give accurate insights.
Our bi-directional Channel ensures precision routing from the onset and throughout the life-cycle. All moments of truth are captured, visualized in an intelligible and actionable format to ensure continuity and precision.

Reverse Logistics

Package delivery is not quite a Science yet. It’s usually outside of your QA scope as the Proof of Delivery is usually through a 3rd Party.
Our bi-directional communication channel is always open, so you’ll know the minute your customer received the delivery and if there is an issue the Shopper can relay their query without the need to access a call centre, chat box etc. The communication is forwarded direct to your resolution team and accompanied by all support details required to solve issues quickly.

Customer Acquisition

Package delivery is exciting for Shoppers. They want to show others, post it, endorse it and soak it up. Why then is this moment also the end of the sale for Retailers? Instead of “Proof of Delivery” the vision should be “Proof of Endless-Sales”
Delloop does just that – let your competition stop there, while you continue and multiply, with greater brand affinity and heightened sentiment.  Incentivized and continuous engagement connections keep the emotives visible, actionable and trackable by you. 
Act with timely precision through the combined product and customer lifecycles as well as permission bases interaction with millions of shoppers, resulting in a huge sales multiplier.

IN-STORE ISSUES

Shrinkage / Spoil / Lost Sales

 Shrinkage and spoil can be reduced greatly by combining the current workflow with a connected mesh across all SKU’s. This results in the automated raising of alerts on shelving issues such as out-of-stock and spoilage.
The interaction of Shopper and Delloop barcoding assists in not only raising these types of alerts but also in furthering a sale that may not have normally been successful.  
So as well as having reversed a missed opportunity, this interaction becomes the start of the product-customer-engagement-lifecycle. The moments of truth captured therein delivers important data, ensuring re-order accuracy, trending statistics such as assortments and categories, as well as other inventory needs.
 

No Clerk / No Register

Retail Stores are sometimes understaffed, this can be due to seasonal reasons or otherwise. Even so, a Shopper-Centric experience can still be smooth, frictionless, and unimpeded. 
In this situation, Delloop helps fill in the gaps and protect against lost-opportunity for sales and for customer satisfaction. 
Shoppers will often choose a competitor’s store rather than deal with overcrowding or having to deal with long lines at the register.
Delloop solves this problem by assisting the Shopper to browse without being in a rush to beat the lines, automating their checkout as well as assisting them to select a delivery option. It can even suggest other items to add to the final sale. 
Delloop ensures order accuracy and establishes and maintains a long-term engagement with first time “footfall” traffic.

Occupancy / Density

Whether it’s Pandemic-driven, seasonal or economy-driven, there can be occupancy limits and social-distancing issues. Businesses do not have to suffer through this. 
Delloops offers a solution – a way to access even more high-intent shoppers, overcoming the limitations of aisle density whilst providing convenience and comfort for your Shoppers.
Delloop acts as an extension to your physical presence – blending a Physical & Digital, Dual-Reality capability to your stores, taking uncertainty out of the equation and replacing it with insightful, actionable enablement of business as usual.  
In fact, Delloop can actually help increase revenue through the opportunities that arise by marketing your store to the entire Delloop membership base.
 
people
Our people

Strength through domain experience

Our core team of experts have been deeply immersed in the market-shaping front-end of Retail Innovation & Technology, totaling over 120 years of combined leadership & domain experience. We have been correcting the "Chasm" one project at a time.
Our impact

Contributing to the community

Delloop exists to be of service and to make a genuine difference in our community. We want retailers and shoppers to know each other better, to communicate more easily and to enjoy a mutually beneficial relationship. We know Delloop can help make this possible.
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Are you ready to accelerate your business?

Note: Some functionality may not be available at launch.