The Delloop APP
Available soon for Android and Apple
We created an incentivised augmented reality APP, which is activated by a customer clicking on a label as their parcel is delivered. This simple process, based on AI, instantly creates a secure and enduring connection with the Retailer. Doing so enables the customer to automatically become a Delloop Member*.
The Member can then easily send a query to the Retailer using the APP – maybe there was something wrong with the delivery and they can send a photo of the problem. Through this same easy channel, they can access technical support and make warranty claims.
For the Customer, it is easy and direct and a central connection to not just this Merchant but all their favoured Merchants.
For the Retailer, it is just as direct. Through their Delloop Dashboard, they can provide faster, more efficient customer service, with a significant reliance on third parties. It reduces operating costs and as their customers are happier, the all-important customer retention rate is up.
* There are several other means to which Membership can be initiated, including through the Delloop website as well as via Delloop Partner Retailer sites.